Terms of Service
Last updated: November 25, 2025.
THESE TERMS OF SERVICE ("TERMS") ESTABLISH THE CONDITIONS UNDER WHICH LOOK DS LLC ("LOOK DS LLC", "US", "WE", "OUR") PROVIDES YOU ("YOU", "YOUR", "CUSTOMER") WITH ACCESS TO THE LOOK DIGITAL SIGNAGE SERVICE ("SERVICE") AT
HTTPS://WWW.LOOKDIGITALSIGNAGE.COM
HTTPS://APP.LOOKDIGITALSIGNAGE.COM
HTTPS://SHOP.LOOKDIGITALSIGNAGE.COM
("WEBSITE").
IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF YOUR EMPLOYER OR ACTING AS AN EMPLOYEE, YOU GUARANTEE THAT YOU ARE AUTHORIZED TO ENTER INTO LEGALLY BINDING CONTRACTS ON BEHALF OF YOUR EMPLOYER.
THE SAME RIGHTS, LIMITATIONS AND RESTRICTIONS APPLY TO YOUR EMPLOYER. YOU AGREE THAT THESE TERMS ARE ENFORCEABLE AS IF THEY WERE A WRITTEN AGREEMENT SIGNED BY YOUR EMPLOYER.
IF YOU DO NOT AGREE TO THESE TERMS, PLEASE STOP USING THE SERVICE IMMEDIATELY.
BY CLICKING ON THE BUTTON MARKED "SIGN UP" YOU GUARANTEE THAT YOU UNDERSTAND AND ACCEPT THESE TERMS.
PLEASE READ THESE TERMS CAREFULLY AND MAKE SURE YOU UNDERSTAND THEM.
1. DEFINITIONS
“Billing Period” means the time period divided up our sending customer bills of amounts of money owed for Service;
“Confidential information” means the information for which the Disclosing Party requires the Receiving Party not to transfer this information to third parties without the consent of the Disclosing Party;
"Confirmation Email" means upon the completion and submission of the online registration form by you on the Website, you shall be sent an email confirming your registration with us;
“Contract” means the agreement for the Service between you and us, comprising these Terms, the Data Processing Schedule, the Service Level Agreement, and your online registration information;
“Content” means any information, files, or materials you or your Users submit to the Service, including documents, multimedia, images, videos, and third-party links;
“Disclosing Party” means the party who’s releasing the Confidential information to the Receiving Party;
“Fault” means a flaw in a component or system that can lead to a failure situation;
“Fee” means the amount payable by you for each Paired Screen in connection with your use of the Service, either as specified on the Website or as separately agreed in writing between the parties;
"Free Trial" means a one-time 14-days free trial Subscription, during which you can try out Use of the Service for free;
"Hardware" means your computer, laptop or other device used to Use the Service;
“Intellectual Property Rights” refers to all categories of intellectual property, including but not limited to: the performer’s rights to reproduce, distribute, rent, and lend their works (together, the “Performer’s Property Rights”); as well as patents, utility models, trademarks, service marks, trade names, domain names, design rights, copyrights, moral rights, topography rights, database rights, trade secrets, and know-how. These rights cover both registered and unregistered forms, all existing registrations and pending applications, rights to file such applications, and any comparable or equivalent protections available in any jurisdiction worldwide;
“Login Details” means the unique username and password that each User must use to access the Service;
"Minimum Requirements" means any minimum specifications required for your Hardware in order for you to use the features and functionality of the Service, as may be specified on the Website from time to time;
"Network" means the electronic communications network used by us to provide the Service;
“Pair” or “Paired” means a Screen that has been registered to the Service, allowing you to display your Content on that Screen through your Hardware;
"Performer's Property Rights" shall have the meaning in the definition of "Intellectual Property Rights";
“Personal Account” is the self-service section of the system that contains information about the customer, the Services connected, and the Personal Account balance, and through which the customer manages the Service.
The Personal Account also serves as an analytical account within LOOK DS LLC’s automated billing system, used to record the Services provided to the customer and to track the receipt and expenditure of funds paid by the customer for those Services.
“Personal Data” has the same meaning as in the Data Protection Act 2018.
"Purpose" means to use, copy, compress, modify and transmit in order to provide you with the Service and perform our obligations under these Terms;
“Rate, Rate plan” - a standard form of a commercial proposal (description on the Website in the Personal Account or documents posted via a link from the Personal Account), approved by us, containing a set of price conditions for the provision of Services.
“Receiving Party” means the party whom the Disclosing Party entrusts the Confidential information;
"Screen" means any television, monitor or other device supported by the Service which you have Paired;
"Service" means the digital signage service made available by us to you through the Website;
“Service level Agreement” is an agreement between you and us, where one is the customer (you) and the other is the service provider (we). This a legally binding formal record that is part of the Сontract;
“Subscription” means we provide a Service with a certain Rate Plan, and you pay us for a certain time period
“System” means the computers, networks, and other systems, programming and communication facilities required by LOOK DS LLC for the operations of the Service;
"Use" means having access to the Service for your organization's own internal business purposes; and
"User" means an individual employee of your organization who you have permitted to use the Service and who has been given the Login Details.
2. YOUR OBLIGATIONS
2.1 You warrant and represent that you own, are licensed or otherwise have the right to use any intellectual property rights in any Content that you provide to the Service.
2.2 You acknowledge that the Service does not verify the rights and restrictions applicable to any Content. If you are not the owner of the Content, you are solely responsible for verifying the relevant license rights and restrictions applicable to any Content.
2.3 You hereby release us from liability for any damages, losses, costs and expenses (including reasonable legal expenses) incurred by us as a result of or in connection with any claims brought against us by a third party arising out of or in connection with our use or possession of any Content in accordance with these Terms.
2.4 You agree that you are solely responsible for all your actions on the Website and use of the Service, including the actions of your Users. You are responsible for any violation of these Terms by the User, as if you had violated the Terms.
2.5 You also agree that at any time you must and guarantee that any User must:
2.5.1 not allow any other person other than the User to use your Login Details;
2.5.2 not use Login Details with the intention of impersonating another individual;
2.5.3 comply with our instructions and policies regarding the Website and your use of the Service;
2.5.4 not to use the Website and/or the Service, the content contained therein and/or not to do anything that may violate any intellectual property rights or other rights of any third parties;
2.5.5 cooperate with any reasonable security measures or mandatory legal checks or requests for information sent by us from time to time;
2.5.6 Use the information provided to you through the Service and on the Website at your own risk.
2.6 You are responsible for ensuring that any Content is not considered offensive, illegal, inappropriate or otherwise:
2.6.1 encourages any illegal activities;
2.6.2 encourages any behavior that is abusive, threatening, obscene, defamatory or libellous;
2.6.3 promotes or contains information that you know or consider inaccurate, false or misleading;
2.6.4 provides instructional information about illegal activities, including violating the privacy of others or providing or creating computer viruses;
2.6.5 contains any virus or other thing or device that may prevent, degrade or otherwise negatively affect the operation of the Website;
2.6.6 participates in the promotion of sweepstakes and pyramid schemes;
2.6.7 violates any Intellectual Property Rights or any other proprietary rights of any third party.
2.6.8 harasses or advocates harassment of another person;
2.6.9 displays pornographic or sexually explicit material; or
2.6.10 promotes racism, bigotry, hatred or physical harm of any kind to any group or individual.
2.7 You must notify us immediately in the event of a security breach or any unauthorized Use of Login Details.
2.8 In the event that you or any User violates any of the terms set out in this clause 2, or we, in our sole and absolute discretion, reasonably suspect that you or any User has violated any of the terms set out in this clause 2, we reserve the right to terminate your Contract forthwith upon written notice.
3. OUR LIABILITY
3.1 Your access to and use of the Website is at your sole risk.
3.2 We do not warrant that the Website will operate without errors or interruptions, or that the Website or its servers are free of viruses, malware, or other harmful components.
3.3 We shall not be liable for any costs or damages resulting from the need to repair or replace equipment, software, or data arising from your use of the Website or its content.
3.4 The Website and all materials provided herein are offered on an “as-is” basis, without any warranties of any kind. To the fullest extent permitted by law, we and our suppliers disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights.
3.5 We and our suppliers make no representations or warranties regarding the accuracy, completeness, reliability, or timeliness of the Website, its content, services, software, text, graphics, or links; the availability of the Website at any particular time or location; the correction of any defects or errors; or the absence of viruses or other harmful components.
3.6 You agree that we and our affiliates and suppliers shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received, or any transactions conducted through the Website.
3.7 You agree that we and our affiliates and suppliers are not responsible for any threatening, defamatory, obscene, offensive, or illegal content or conduct of any other user, or for any infringement of another party’s rights, including intellectual property rights.
3.8 You agree that we and our affiliates and suppliers are not responsible for any third-party content transmitted through or included on the Website. In no event shall we, our affiliates, our suppliers, or any third parties mentioned on the Website be liable for any direct, indirect, punitive, incidental, special, or consequential damages, including but not limited to lost profits, lost data, or business interruption, arising from or related to your use of, or inability to use, the Website or its materials, whether based on warranty, contract, tort, or any other legal theory, and whether or not we or our affiliates or suppliers have been advised of the possibility of such damages.
3.9 If you are dissatisfied with any portion of the Website or these Terms, your sole and exclusive remedy is to discontinue use of the Website.
3.10 Some jurisdictions do not allow the exclusion or limitation of certain damages. Accordingly, some of the above limitations may not apply to you.
3.11 If any limitation of liability or disclaimer of warranty set forth herein is held to be invalid or unenforceable for any reason, our maximum aggregate liability under these Terms shall be limited to $100.
4. FAIR USE POLICY
4.1 You are allowed to connect only one Screen for each license, except when you use special hardware devices to transmit a signal to multiple screens in close proximity to each other at once, in which case it can be considered as one Screen for the purposes of the license.
4.2. For the avoidance of doubt, you are not allowed to split the signal from one device to power multiple screens not located in close proximity, without purchasing additional licenses for each Screen.
4.3 If we believe that you are using the Service in a manner outside the scope of the Fair Use Policy, we will contact you to find a solution, which may include the need to charge additional Fees. If we are unable to find a solution, we reserve the right to Terminate your Personal Account in accordance with clause 12.
5. FREE TRIAL
5.1 We offer you a one-time 14 days free trial Subscription, during which you can try to use the Service for free (Free Trial).
5.2 You acknowledge that during any Free Trial, the Service may have certain limitations and limited functionality (for example, a limit on the number of Screens that can be paired).
5.3 If you use the Free Trial, you agree that we will have the right to send you messages, notifications and news about the Service to your email address and use any alternative email address that you may have provided.
5.4 We reserve the right to change, cancel and/or limit this Free Trial offer at any time.
5.5 Upon expiration of the Free Trial, you will have the option to either (i) continue to access the Service by paying Fees; or (ii) terminate access to and use of the Service.
5.6 If you decide not to continue using the Service after the Free Trial, you acknowledge and agree that all content will no longer be available through the Service after the Free Trial expires.
6. CHANGES
6.1 We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time.
6.2 If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect.
6.3 What constitutes a material change will be determined at our sole discretion.
6.4 By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
6.5 If you do not agree to the new terms, please stop using the Service.
6.6 Actual Rate plans and fee rates are provided by us in the corresponding sectors of the official Websites and the customers’ Personal Accounts.
6.7 We, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the current Billing Period.
6.8 We will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to cancel your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
7. FEES AND PAYMENT
7.1 Usage of the Service is billed on a subscription basis (Subscription(s)). You will be billed in advance on a recurring and periodic basis (Billing Period). Billing Periods can be set on a monthly or yearly basis at your choice.
7.2 At the end of each Billing Period, your Subscription will automatically renew under the exact same conditions unless you cancel it or we cancel it. You may cancel your Subscription renewal either through your online personal account or by contacting LOOK DS LLC customer support team.
7.3 A valid payment method, including credit card or PayPal account, should be provided in a process of creating a paid Subscription and connecting the selected Rate plan. You shall provide us with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize us to charge all Subscription fees incurred through your account to any of such payment methods.
7.4 In accordance with clause 7.1, all fees are paid in advance and are based on the number of Screens you have Paired at the beginning of the current Billing Period.
7.5 If you turn off any Screen(s) during your Billing Period, the fee will not be reduced or refunded.
7.6 If you wish to pair any additional Screen(s) part way through a Billing Period, additional Fees will be payable in respect of such Screen(s), calculated on a pro-rata basis of the normal Fee for a Screen during the current Billing Period, for the period remaining in such Billing Period.
7.7 All Fees payable under your Contract do not include VAT or other sales tax.
7.8 All Fees are non-refundable unless otherwise agreed by us in writing or required by law.
7.9 We reserve the right to increase Fees at any time after sending you a written notice, which takes effect from the beginning of the next Billing Period following the Billing Period during which we sent you the notice.
8. YOUR PERSONAL DATA LIABILITY
8.1 When you create an account with us, you must provide us information that is accurate, complete, and actual at all times.
8.2 Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
8.3 You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
8.4 You agree not to disclose your password to any third party.
8.5 You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Personal Account.
8.6 You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
9. CONTENT
9.1 You and your Users may post or otherwise provide access to Content as its specified in clause 1 Definitions оn the Service.
9.2 The posting of Content by you or your Users on or through the Service must not violate the privacy rights, publicity rights, copyrights, contractual rights or any other rights of any person.
9.3 You are responsible for the Content that you or your Users post on the Service. Your responsibility for the Content includes, but is not limited to, responsibility for the legality, reliability and appropriateness of the posted Content.
9.4 By posting Content, you guarantee that it belongs to you or your Users, or that you or your Users have the right to use it.
9.5 You or your Users retain your rights to any Content that you or your Users submit, post or display on or through the Service.
9.6 You are responsible for protecting your rights or the rights of your Users to the Content posted by you or your Users on the Service.
9.7 You grant us the right and license to use, modify, perform, display, reproduce and distribute the Content posted by you or your Users on and through the Service.
10. LINKS TO OTHER WEBSITES
10.1 Our Service may contain links to third-party websites or services that are not owned or controlled by us.
10.2 We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services.
10.3 You further acknowledge and agree that LOOK DS LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
10.4 We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
11. ACCESS TO THE SERVICE AND SUPPORT
11.1 The Network is not controlled by us and may be upgraded, modified, maintained or otherwise adjusted by the Network owner from time to time. Such circumstances may lead to temporary unavailability of the Service. Our Service Level Agreement for you can be found here: https://www.lookdigitalsignage.com/sla
11.2 We will make reasonable efforts to make the Service available to you and Users at any time, but we cannot guarantee uninterrupted or fault free service.
11.3 Our ability to provide the Service may be impaired by conditions or circumstances beyond our control, including, but not limited to, third-party service providers, geographical or atmospheric conditions, local physical obstacles, software and hardware capabilities or functionality of your personal computer, operating system and the number of other users logging in to the Service, server and/or the Network at the same time. We will take reasonable steps to minimize disruptions caused by such circumstances, but you acknowledge and agree and accept that some such disruptions may not be avoidable.
11.4 We use industry standard security measures to protect against loss, misuse and alteration of information, data and/or content processed by our Service. However, you acknowledge and agree that we cannot guarantee the complete security of such information, data and/or content or that our security measures will prevent hacks, worms, bugs, Trojans or other similar devices that may provide access to such information, data and/or content or unauthorized viewing of such information. However, we offer reasonable efforts to prevent such actions and unauthorized access.
11.6 We reserve the right to make changes to the Service or thereof from time to time at our sole discretion, and we may update, add, remove, and/or modify any features or functionalities of the Service from time to time. If changes are made that have a significant impact on the Service that you are unhappy with, you have the right to terminate the Contract with immediate effect.
11.7 We offer support services 24 hours a day, from Monday to Friday (excluding UK and US bank and public holidays) during the term of your Contract in relation to your use of the Service, which includes:
11.7.1 recommendations on the use of the Service; and
11.7.2 diagnostics of service interruptions (Fault) in each specific case by sending us an e-mail to support@lookdigitalsignage.com
11.8 Fault diagnosis depends on whether you or any User provide a clear and accurate description of any Fault that requires support, including the circumstances under which it occurred, the service area to which the Fault relates, and any other information reasonably required by us to correct the Fault.
12. YOUR CONTRACT FORMATION AND ITS TERMINATION
12.1 In order to use the Service, you need to register using the online registration form available to you on the Website. By completing the online registration form, you agree to our verification and security procedures regarding the information provided in such an online registration form.
12.2 Your Сontract with us enters into force on the date of sending your Confirmation Email. Your contract will be valid for the Free Trial period, and if it is not terminated in accordance with clause 5, at the end of the Free Trial period, your Contract will be automatically extended for subsequent recurring periods of either one (i) month or one (ii) year (each Billing Period), depending on the option which you choose, unless terminated by you or us in accordance with these Terms.
12.3 You may terminate your Contract with us at any time by sending a notice in writing or by e-mail to the mailing address or e-mail address specified at clause 23, such notice expires at the end of the Free Trial or the relevant Billing Period (as applicable) during which we received your notice of terminate. You will not receive a refund of the Fees paid under such circumstances.
12.4 We may send you a notice of termination of your Contract and your use of the Service at any time, your Contract and use of the Service must be terminated at the end of the current Billing Period.
12.5 We may suspend or terminate your use of the Service immediately by notifying you in the event that:
12.5.1 third-party services and network providers stop providing us with access to third-party services or networks;
12.5.2 you do not comply with one or more of these Terms;
12.5.3 we believe that there has been fraudulent use, misuse or abuse of the Service features and functionalities (in whole or in part); or
12.5.4 We believe that you have provided us with any false, inaccurate or misleading information, and for the avoidance of doubt, no fees will be refunded to you if we terminate the contract in accordance with sections 12.5.2- 12.5.4.
12.6 Upon termination of your contract with us in accordance with this clause 12, your access and any User's access to the Website and the Service will cease, and any Content will no longer be available through the Service. We may keep copies of your content and/or other data (including any User's data) provided through the Service for audit and/or tax purposes, or in accordance with the requirements of applicable law. These copies will always be held confidential.
12.7 You hereby guarantee that the information provided by you is true, accurate and correct. You also guarantee that you will notify us immediately in case of any changes in the information provided.
12.8 You must keep and ensure that all Users keep any registration data confidential and well protected. Without prejudice to our other rights and remedies, we reserve the right to immediately disable your Login Details and suspend your access to the Service if we have any reason to believe that any User has violated any of the provisions set forth in this document.
13. LIMITATION OF LIABILITY
13.1 All warranties, representations, sureties, conditions, etc., other than those expressly set forth herein, whether express or implied by statute, common law, trade usage or otherwise, written or oral, are hereby expressly excluded to the maximum extent permitted by law. All information, advice, suggestions and recommendations available to you are provided to you on an "as is" basis.
13.2 You acknowledge that we use compression methods to transfer content to Screens, which may lead to a decrease in image quality when viewed on the Screen. We cannot guarantee that any attempt to pair the Screen will be successful, and this may depend on the compliance of the Screen you choose with certain specifications that we specify from time to time.
13.3 We are not responsible for any delay or inability to provide the Service and/or make the Website available for reasons caused by third parties, including, but not limited to, Internet service providers, data centers, server hosting companies and telecommunications providers.
13.4 links to third-party websites may appear on the Website From time to time. We are not responsible for such third-party websites, and we do not accept any responsibility for the availability, suitability, reliability or content of such third-party websites and third-party software.
13.5 The Service is provided to facilitate the viewing of Content on Screens and should not be used as a backup facility. You must ensure that you and the Users have proper backup facilities for any Content, and we are not responsible for any loss or damage suffered by you or any Users as a result of or in connection with your failure to implement proper backup facilities in relation to any Content.
13.6 You hereby warrant that (i) all users are at least 18 years old; (ii) you have the right and legal capacity to enter into and be bound to these Terms; and (iii) you must comply with all applicable laws regarding the use of the Service.
14. ERRORS AND CORRECTIONS
14.1 The information and Services included in or available through the Website may include inaccuracies and/or typographical errors.
14.2 Changes are periodically made to the Website and to information contained in the database(s) from which information on the Website is derived.
14.3 Use of the Website is at your own risk, and you agree that neither us nor our suppliers are liable for any inaccurate information contained in or derived from the Website.
14.4 We and our suppliers may make improvements and/or changes to the Website at any time.
14.5 Information contained in or derived from the Website is not to be relied on or utilized as a source of financial, tax, legal, accounting, economic, business or other professional advice.
14.6 Information contained in or derived from the Website regarding usage of music or media is not to be used to calculate or challenge royalty payments paid or to be paid from us to you or any third party.
15. FORCE MAJEURE
15.1 We shall not be liable to the Customer or be deemed to be in breach of this Contract by reason of any failure to perform any of its obligations in relation to the Service if the failure was due to any cause beyond our reasonable control (force majeure) including without limitation, acts of God, war, terrorism, civil disorder, industrial dispute, fire, explosions, statutory or government action, difficulties in obtaining raw materials, power failure, internet or communications failure.
15.2 Upon the happening of a “Force Majeure Event”, we shall be entitled to a reasonable extension of time for the performance of its obligations.
16. INTELLECTUAL PROPERTY RIGHTS
16.1 Rights in Deliverables and Pre-existing Materials.
As between you and us, all Intellectual Property Rights and all other rights in the Deliverables and the Pre-existing Materials and all Intellectual Property Rights otherwise arising out of performance of the Contract (including any such rights in any software provided by us in connection with a Service) shall be owned by us. Subject to section 16.2, we license all such rights to you or your Users free of charge and on a non-exclusive, non-transferable, worldwide basis to such extent as is necessary to enable you to make reasonable use of the Services. If your Contract is terminated the licence granted under this section 16.1 shall automatically terminate. If the Service provides you with software which is licensed by third parties who require you to accept their terms of use, customers must adhere to those terms. Except as permitted by applicable law or as expressly permitted by the Contract, you agree not to copy, decompile, disassemble or modify any software provided to the Users or permit anyone else to do so.
16.2 Third Party Rights in Pre-Existing Materials.
16.2.1 You acknowledge that, where the we do not own any of the Pre-existing Materials, the customer's use of rights in Pre-existing Materials is conditional on our obtaining a written licence (or sub-licence) from the relevant licensor or licensors on such terms as will entitle us to license such rights to the customer, and you acknowledge and accept that its use of any such Pre-existing Materials shall be subject to the licence terms of the relevant licensor(s).
16.2.2 We shall defend you against any claim arising as a result of the our failure to obtain a licence required under section 16.2.1, and shall indemnify you for any amounts awarded against you in judgment or settlement of such claims, provided that: (a) we are given prompt notice of any such claim; (b) you provide reasonable co-operation to us in the defence and settlement of such claim, at our expense; and (c) we are given sole authority to defend or settle the claim.
17. DATA PROTECTION
17.1 We and you agree to comply with our respective obligations as set out in the Data Processing Schedule.
17.2 You will not, and procure that the User will not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Website, the server on which the Website is stored or any server, computer or database connected to our Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack.
17.3 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right, together with any User's right, to use the Website will cease immediately.
17.4 We shall not be liable for any loss or damage resulting from a distributed denial-of-service attack, viruses, or other technologically harmful materials that may infect your computer equipment, software, data, or other proprietary materials arising from your or any User’s use of the Website, or from any materials downloaded by you or any User from the Website.
18. COOKIES POLICY
18.1 An HTTP cookie – commonly referred to as just “cookie” – is a parcel of text sent back and forth between a web browser and the server it accesses. Its original purpose was to provide a state management mechanism between a web browser and a web server.
18.2 Without a cookie (or a similar solution), a web server cannot distinguish between different users, or determine any relationship between sequential page visits made by the same user. For this reason, cookies are used to differentiate one user from another and to pass information from page to page during a single user’s website session.
18.3 A web server uses cookies to collect data about a given browser, along with the information requested and sent by the browser’s operator (the visitor).
18.4 Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser.
19. COOKIES SET BY GOOGLE ANALYTICS
19.1 Google Analytics (a web analytics service provided by Google, Inc) sets a cookie in order to evaluate use of those services and compile a report for us.
19.2 For further information please visit Cookies & Google Analytics. (https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage). You can Opt-out of Google Analytics cookies. (https://tools.google.com/dlpage/gaoptout?hl=en)
20. CONFIDENTIALITY
20.1 For the purposes of this clause 20, "Confidential Information" means any information, in whatever form or medium, that is disclosed by one party to the other and that a reasonable business person would consider confidential, including but not limited to:
(i) information relating to the Disclosing Party’s or any of its Group Companies’ business operations, affairs, customers, clients, suppliers, or strategic plans; and
(ii) information concerning the Disclosing Party’s or any of its Group Companies’ operations, processes, product details, know-how, designs, trade secrets, or software.
Confidential Information does not include information that:
(a) is or becomes publicly available other than through a breach of this agreement by the Receiving Party;
(b) is, was, or becomes available to the Receiving Party on a non-confidential basis from a third party who, to the Receiving Party’s knowledge, is not bound by a confidentiality obligation to the Disclosing Party nor otherwise prohibited from sharing it;
(c) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information; or
(d) was lawfully in the Receiving Party’s possession before being disclosed by the Disclosing Party.
For the purposes of this clause, "Disclosing Party" means the party that provides Confidential Information, directly or indirectly, and "Receiving Party" means the party that obtains such Confidential Information.
20.2 The Receiving Party shall maintain the strict confidentiality of all Confidential Information disclosed by the Disclosing Party or its employees, agents, or subcontractors.
20.3 The Receiving Party shall limit access to Confidential Information only to those of its employees, agents, or subcontractors who require such access to fulfil the Receiving Party’s obligations under the Contract, and shall ensure that such individuals are bound by confidentiality obligations no less restrictive than those imposed on the Receiving Party.
20.4 A party may disclose Confidential Information if required by law, regulation, governmental or regulatory authority, or a court of competent jurisdiction. Where legally permissible, the disclosing party shall give the other party as much advance notice as possible and, where notice is permitted, shall consider the other party’s reasonable requests regarding the scope and content of such disclosure.
20.5 If the Receiving Party has reasonable grounds to suspect that the Disclosing Party is engaged in conduct that may constitute a criminal offence under the Bribery Act 2010, it may disclose Confidential Information to the Serious Fraud Office (or its successor) without prior notice to the Disclosing Party.
20.6 All Confidential Information remains the exclusive property of the Disclosing Party. Each party retains all rights, including Intellectual Property Rights, in its own Confidential Information. No rights or licences are granted to the other party except as expressly stated in the Contract, and no additional obligations are imposed on the Disclosing Party.
20.7 The Receiving Party acknowledges that monetary damages may be insufficient to remedy a breach of this clause 20. Accordingly, the Disclosing Party is entitled to seek equitable relief— including, without limitation, injunctive relief— to prevent or address any actual or threatened breach, without prejudice to any other rights or remedies available.
20.8 The confidentiality obligations set out in this clause 20 shall survive the termination or expiration of the Contract and shall remain in effect for 12 months following such termination or expiration.
21. GENERAL CONDITIONS
21.1 Your Contract constitutes the entire agreement between you and us regarding your use of the Website and supersedes any previous agreement, understanding or arrangement between us, whether oral or written.
21.2 You acknowledge that by accepting these Terms, you have not relied on any statements, representations, commitments or promises given or implied from anything said or written, whether on the Website, on the Internet or during negotiations between us (regardless of whether it is done innocently or by negligence), except as expressly provided in these Terms.
21.3 Unless expressly stated otherwise, this Contract does not give rise to any rights under the Contracts (Rights of Third parties) Act 1999 to enforce any term of this Contract. The rights of the parties to terminate or amend this Contract are not dependent on the consent of any other person.
21.4 We may make minor changes to these Terms by sending a reasonable notice on our Website. By continuing (or Users continue) to use the Service after the expiration of the notice period, you will be deemed to have accepted any amendment to these Terms. For more significant changes, we will notify existing customers by e-mail.
21.5 All notifications and messages should be sent using the contact details specified in clause 23 below, or using the contact details provided by you in the online registration form on the Website. A notification or message is considered to have been transmitted: (i) if delivered in person and left at the relevant party`s address; (ii) if sent by mail, two business days after it was sent; (iii) if sent by e-mail after its transmission is completed.
21.6 No waiver by us of any of these Terms shall take effect unless it is expressly stated as a waiver and communicated to you in writing.
21.7 Neither party shall be liable for delays caused by circumstances beyond the reasonable control of such a party, provided that the non-performing party makes reasonable efforts to avoid or eliminate such causes of non-performance and continues to fulfill obligations under this Contract with reasonable promptness whenever such causes are eliminated.
22. GOVERNING LAW AND JURISDICTION
22.1. Your agreement is with LOOK DS LLC, a company registered in the State of Delaware, United States of America, with its registered address at 1201 N Orange Street, Suite #7003, Wilmington, DE 19801, USA.
22.2 Subject to your prior written approval, we may refer to you in our marketing materials as our customer and describe the type of services provided to you.
22.3 Subject to your prior written approval, we may publish and circulate a case study describing the Service provided to you, including aggregate figures regarding your use of the Service and the benefits it has delivered to your business. Such case studies are intended solely for marketing purposes.
22.4 These Terms shall be executed, interpreted, and enforced in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles.
22.5 Our failure to enforce any right or provision of these Terms will not be considered a waiver of such rights.
22.6 If any provision of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
22.7 These Terms constitute the entire agreement between the parties regarding the Service, superseding and replacing any prior agreements or understandings relating to the Service.
22.8 No waiver by either party of any default under these Terms shall be deemed a waiver of any prior or subsequent default of the same or any other provision of these Terms.
22.9 Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or this Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America.
22.10 The state and federal courts located in the State of Delaware shall have exclusive jurisdiction over any dispute, claim, or controversy arising out of or relating to these Terms, and each party submits to the personal jurisdiction of such courts.
22.11 The English language version of these Terms shall be the controlling and binding text.
23. HARDWARE TERMS
23.1 If you purchase Hardware from our online store at https://shop.lookdigitalsignage.com/ (the "Look Store") as part of your use of the Service or as a separate order, LOOK DS LLC will provide a standard one (1) year limited warranty for such Hardware (the “Hardware Warranty”), commencing from the date of delivery. This Hardware Warranty covers defects in materials and workmanship under normal and intended use, in accordance with any accompanying documentation and Minimum Requirements.
23.2 If you believe that any Hardware is defective and covered under the Hardware Warranty, you must notify our support team at support@lookdigitalsignage.com with a detailed description of the defect, proof of purchase, and any other relevant information. Upon initial assessment, if we confirm that the Hardware is covered by the Hardware Warranty, we will provide instructions for the return and/or replacement process.
23.3 The Hardware Warranty does not apply to damage, defects, or performance issues resulting from:
- misuse, mishandling, abuse, or use not in accordance with our documentation;
- unauthorized modifications, repairs, or disassembly;
- external causes including but not limited to accidents, fire, flood, power surges, exposure to extreme environments, or other external factors beyond our control.
23.4 Shipping fees for Hardware will be indicated at the time of order through the Look Store or in the applicable invoice or Order Form. We may, at our discretion, fully or partially subsidize shipping to selected regions. LOOK DS LLC does not guarantee delivery to all countries and reserves the right to reject orders or require the customer to arrange for compliant international shipping and customs clearance at the customer’s sole cost and risk.
23.5 LOOK DS LLC assumes no liability for any delays, losses, or import restrictions imposed by local authorities, or failure to comply with applicable regulations in the delivery country. Where the customer arranges shipping independently, LOOK DS LLC bears no responsibility for any resulting delays or failures.
23.6 LOOK DS LLC shall ensure that, for the duration of this Agreement, all necessary licenses, authorizations, and regulatory approvals for manufacturing and supplying Hardware in accordance with applicable laws are obtained and maintained.
23. CONTACT INFO
24.1 Please direct any requests about these Terms to: support@lookdigitalsignage.com