Frequently Asked Questions 🤔

Digital signage software gives an opportunity to remotely and centralized manage the digital signage networks. It allows you to manage all the content, been it audio, video, dynamic streams or interactive scenarios at any time and from any place. Can be deployed Cloud-based or On-premise.

This solution can successfully work for any business, which is ready to communicate with its audience in a modern way. It can be applied for ad screens in retail, digital menu boards in QSR, corporate TV within the enterprise networks, info and touch monitors in the bank branches and etc. Feel free to check the benefits & opportunities, which digital signage solution can bring to your business in the Solutions section of our web-site.

It's so easy to operate with. In order to start you need just to turn on your PC and open our web-based CMS in any browser you want. Then upload your content, create a playlist and send it to your screen or group of screens via our secured cloud-based server. Your content will start to play almost immediately. You can find the detailed info on this question in the how it works section of our web-site.

You can use any Android based devices (Android TVs, tablets or TV boxes) with our free app player or any devices based on OS Windows 10 and higher (mini PCs, digital kiosks and etc.), OS Linux and Mac OS. Also you can use any other screen with HDMI input using our external media players. Software players for Tizen OS, LG Web OS are coming soon.

We provide 24/7 Customer support via online chat right in the Look personal accounts. Also our customers are able to send us a message via email or feedback form. Acoording to internal rules our support team should get back to the customer concerning an issue within the next 24 hours.

Currently we support any devices powered by OS Android 5.1 and higher (Android TVs, tablets, TV boxes and etc.) or any devices based on OS Windows 10 and higher (mini PCs, digital kiosks and etc.), OS Linux and Mac OS. To connect any other digital screens to the Look service you're able to use our external media players. Software players for Tizen OS, LG Web OS are coming soon.

There is no necessity to maintain a permanent internet connection on the screen's side. You only need it when uploading content, updating settings or to monitor the current screen status. Due to the fact, that all internet independent content, like videos or images, is stored in the memory of the device itself, all the scenarios, that has been already uploaded on your players, will proceed to normally playback even in an offline mode.

Sure. You can change an orientation right in your digital screens or players, but also you're able to set it up in the Screen settings of the specific screen inside of the Look CMS, by turning it to 90, 180, 270 or 360 degrees.

In most of the cases, the answer is yes. But it depends on the existing hardware infrastructure you use in your project. Anyway in order to connect it to our service you need to use one of our external media players. You can choose the suitable option on players page or, in case you're not sure, feel free to contact us.

Yes, we offer on-premises deployments. For more details, please, contact our Sales team at sales@lookdigitalsignage.com

This is the main idea. You can add, delete and group all of your screens, manage a content, create the playlists and schedule broadcasting remotely at any time and from wherever you are.

Just enter a "Content" section, click "Add content", drag' n' drop your files and click "Upload".

At the moment Look supports mp3 audios and audio streams, images in jpeg and png, mp4 videos, web-pages and web-archives, RSS feeds, Video streams in HLS, widgets (weather, time, text or ticker, buttons).

Certainly. You're able to arrange it using our advanced Layout designer. You can combine videos, images, different types of widgets (like, weather or ticker), our inbuilt apps (like, Instagram or Youtube) on one screen at the same time.

Yes, we support different types of widgets, like weather, text or tickers, clickable buttons, images, time and date. You can add it to the whole playlist or to the specific content item.

Yes, you can assign different schedules depending on the specific day of the week. Also, this task is partially solved for specific content items using the "Lifetime" feature, which you can find in the "Content settings". In the near future we will release Advanced calendar scheduling, which will be much more convenient for that purpose.

You can reboot our app player on any device, but rebooting the device itself requires root rights in the device's firmware. For example, Look media players and touch monitors can be rebooted remotely.

It is not possible to upload a presentation directly into the CMS, but you can import it into your Google Slides account and then to use the corresponding application in our service to forward it to your screens.