Question 1

What do we do?

Accepted Answer

Look DS is a Digital Signage Software company, offering solutions available in both cloud and on-premise deployment options.

Question 2

What do you need Digital Signage software for?

Accepted Answer

Digital Signage Software enables remote control of content on a digital screen or a group of screens.

Question 3

In which countries is your software represented?

Accepted Answer

Look DS provides its cloud solution globally, in countries where Amazon cloud solutions are available. In other countries, the service can only be delivered as an on-premise deployment or as a local cloud deployment solution.

Question 4

How does this apply to my business?

Accepted Answer

This solution is applicable to any business ready to modernize customer communication. It can be applied to advertising screens in retail , digital menus in quick-service restaurants, corporate TV in corporate networks, information and touch screen monitors in bank branches , etc. Feel free to check out the benefits and possibilities that a Digital Signage Solution can bring to your business in the “Solutions” section at our website.

Question 5

How do I test the solution?

Accepted Answer

We offer a 14-day full access for testing with no functional limitations other than the ability to add a maximum of 2 screens plus a demo screen in the CMS and a watermark in the top right corner of the screen. The watermark will disappear immediately after you subscribe to any paid plan. Additionally, you can request a demo presentation from one of our specialists.

Question 6

How do I become a partner and sell this solution to my clients?

Accepted Answer

Our affiliate program offers two options: Standard and White Label . In both cases, our partners receive a discount based on the selected option. To join the Look affiliate program, please fill out the form in the relevant section of our website.

Question 7

Where can I download the player installation files?

Accepted Answer

All the relevant setup files for installation can be found on our official Downloads page. For installation on official Android OS and Amazon OS devices, we recommend using only official alternative app stores for installation and updates!

Question 8

How does it work?

Accepted Answer

It’s easy. To get started, you just need to turn on your computer and open our CMS in any browser. Then upload your content or use one of the suitable free editable content templates from our ever-expanding collection, create a playlist and a schedule if necessary, and then send it to your screen or group of screens via a maximally secured cloud server. Your content will start playing almost instantly. Please check out the How it works section of our website for more details.

Question 9

What platforms does your solution support?

Accepted Answer

We currently support any Android 5.1 or higher devices (Android-TV, Google-TV, tablets, set-top boxes, etc.) or any Windows 10 or higher devices (mini-PCs, digital kiosks, etc.), Linux, Mac OS and LG WebOS, Samsung Tizen . You can use Look’s robust external media players to connect any other digital screens to the Look service.

Question 10

How do I launch the service on my own servers?

Accepted Answer

Yes, it is possible. To do this you need to contact us in any convenient way. For example, send us an e-mail to info@lookdigitalsignage.com or fill out the form in the Contact Us section. One of our specialists from the relevant sales department will contact you and give you all the details.

Question 11

Where can I find documentation or tutorials on how to use your service?

Accepted Answer

There is a lot of material out there. You can visit our Youtube channel . In our opinion, this is by far the most convenient way to get training information. You can also use our knowledge base and, if even this is not enough, our support manager is always ready to help you with any out-of-the-box questions.

Question 12

What kind of support does Look provide?

Accepted Answer

We provide 24/7 customer support via online chat directly in Look’s personal accounts. Our clients can also send us an email or send us a message via our feedback form. According to our internal regulations, our support team must contact the client about the reported issue within the next 24 hours.

Question 13

Does the Look solution only work online?

Accepted Answer

There is no need to keep your screen constantly plugged to the Internet. You’ll only need it when downloading content, updating settings, or in order to keep track of your current screen status. Due to the fact that all Internet-independent content, such as videos or images, is stored in the memory of the device itself, all media already downloaded to your players will continue to play even when offline.

Question 14

How many players can I add to my Look account?

Accepted Answer

The number is unlimited. You can add as many as you need.

Question 15

Does your software support vertical orientation?

Accepted Answer

Sure. You can change the orientation right on your digital displays or players, and you can also customize it in the screen settings of a particular screen within Look CMS by rotating it 90, 180, 270, or 360 degrees. ‍ This feature may not work properly on some Android devices where this kind of rotation is not supported at the operating system level.

Question 16

Can I use Look to control an LED screen?

Accepted Answer

In most cases, the answer is yes. However, it largely depends on the existing hardware infrastructure you are using in your project. In any case, if you want to connect it to our service, you need to use one of the external media players. You can pick a suitable one on the Players page or, if you are unsure, contact us for advice.

Question 17

Can I create a video wall using your software?

Accepted Answer

Yes, you can. However, it is primarily a hardware solution. You need to use commercial grade video wall displays – they have a small frame around them, and can be connected to each other via DisplayPort serial interface or via a matrix splitter. In addition, you will need a powerful and reliable external player, and in this specific scenario it will definitely be our flagship model Look HD-2222 . In the CMS, this will appear as a single screen, so you will need one player for a single video wall . Also, if your video wall needs to have an aspect ratio other than 16:9, you will have to develop video content with a customized resolution and a customized aspect ratio.

Question 18

What file formats does the Look service support?

Accepted Answer

Currently Look supports mp3 audio and audio streams, JPEG and PNG images, MP4 and MOV videos, web pages and web archives, RSS feeds, video streams in HLS, and PDF files via Google Slides application.

Question 19

How do I add widgets, RSS text or ticker to my screens?

Accepted Answer

Yes, we support different types of information widgets and applications such as weather , text or ticker with the ability to change and add fonts, interactive buttons, labels, date and time.You can add all this and more in a powerful tool called “Layout Designer”.

Question 20

Can I divide the screen into multiple zones and play different content in each zone at the same time?

Accepted Answer

You bet! You can design it with our advanced “Layout Designer” tool. You can combine videos, images, different types of widgets (like weather ticker or news feed ), our embedded apps (like Instagram or YouTube ) on one split screen at the same time.

Question 21

Is it possible to schedule broadcasts by day of the week or specific dates?

Accepted Answer

Yes, you can assign different schedules depending on the specific day of the week. This task is also accomplished for specific content items using the “Lifetime” feature that you can find in the Content Settings section.

Question 22

How do I create groups of screens with different users in each group?

Accepted Answer

Unfortunately, you cannot go all the way here. What you can do is create screen groups, add users and give them different access to different parts of the CMS (screens, content, playlists, etc.), but you cannot give them access to a special screen or a special screen group as a separate entity. We are planning to extend this feature as early as this year to the level of assigning rights to tagged screens and content. The estimated update time is fall 2026.

Question 23

Can I use Look APP with Samsung?

Accepted Answer

Samsung is essentially a Tizen-based device. Look Digital Signage allows you to show your digital signage content on Samsung Tizen displays versions SSSP 6 on Tizen 4, SSSP 10 on Tizen 6.5 , and TEP on Tizen 7.0 . Other way you can purchase Look players with perfect performance from our official hardware store. You can also always choose third-party devices ( players ) from the ones we tested for our project.

Question 24

How do I add more than one screen to one player?

Accepted Answer

Yes, it is possible. To do this, you should use an HDMI splitter. Connect the player to the input of the splitter and then use the signal on all of its available outputs.

Question 25

How do I change the language in the weather app from English to some other language?

Accepted Answer

In the application settings, which open in the right-hand sidebar, select the desired language from the drop-down list. The app currently supports English, Spanish, Portuguese, French, German, Italian, Russian and Chinese.

Question 26

How do I change my password?

Accepted Answer

Please proceed to your user settings. To do this, click on the avatar in the left-hand navigation bar . To change your password, click on “UPDATE PASSWORD”. Enter the new password twice in the required input fields and click “Update”.

Question 27

How do I recover my password?

Accepted Answer

Use the Forgot Password function to change your current password to a new one. To do this, use the link on the login page and follow the reset instructions sent to the e-mail address you provided during registration. If you do not receive an email with a reset link, please check your spam box and make sure that your email address is correct.

Question 28

There is a code on the screen. How do I add a screen?

Accepted Answer

Go to the “Screens” section in the CMS and click “Add Screen”. Enter the code in the appropriate modal window. The steps that need to be taken further are described in detail in the adding a screen section in our knowledge base.

Question 29

How do I restore a screen that I deleted by mistake?

Accepted Answer

If you accidentally delete a screen, the player, while online, will display a new code. You can only add it as a new screen.It is a different case, however, when you delete or clean an application on the player, and the screen shows a new code, and at the same time it is in the CMS in the “Screens” section. Then you can restore this device by going to the screen settings and pressing the recovery device button. More details are described in the corresponding section of the knowledge base.

Question 30

What do I do if the screen loses Internet connection?

Accepted Answer

The playlist stored on the device will continue operating as normal (videos, images), except for online applications and online content. The Internet-dependent content will be skipped in the broadcast timeline. It will not be possible to update the playlist or any settings until the connection is restored.

Question 31

How do I open a preview of my screen before publishing?

Accepted Answer

You can use the demo screen feature to do this. You can add it to preview how your content, playlist, or layout will look on the screen. The virtual screen is added in a neighboring tab of your browser. Learn more about it in the demo screen section.

Question 32

How do I set sleep mode by specifying the time and day of the week?

Accepted Answer

Unfortunately, you can only set a specific time. Learn more about sleep mode and other screen settings in the screen settings section of our knowledge base.

Question 33

How do I change the content playback duration?

Accepted Answer

You can change the duration of content playback for any type of content except video. To do this, open the playlists tab, select the playlist that contains the desired item, then highlight the default time duration under the item’s frame and change it. You can also change the default play time for each content item in the company settings. The process of customizing a playlist is described in detail in the corresponding section of our knowledge base .

Question 34

How do I duplicate content items in a playlist?

Accepted Answer

You can add any content to your playlist as many times as you want. Here are the instructions .

Question 35

How do I group my content? Can I create folders?

Accepted Answer

We have nothing against “folders”, but we recommend grouping and searching content by tags, which is more effectively done in most modern services today. How to search and filter content is described in detail in our knowledge base.

Question 36

How do I know my space limit for content?

Accepted Answer

The information is listed in the company settings tab.

Question 37

Why is my content displayed in the CMS grayed out and not playing on the screen?

Accepted Answer

This means that your content is still being delivered to the screen. If it is taking too long, please check the Internet connection on the device side.

Question 38

How do I show my content on a specific day and exact time of the day?

Accepted Answer

To do this, use the “Lifetime” function and set the start and end times for your content. After this time has elapsed, the content will be automatically blocked. Please find more information about the content blocking function in our knowledge base.

Question 39

What are Webhooks used for?

Accepted Answer

Webhook is a way to notify the system about an event. With Webhooks you can collect statistics about content playback. This feature is described in the content customization section of our knowledge base.

Question 40

Is it possible to play videos from Instagram?

Accepted Answer

The Instagram app allows the users to play back publications from this popular social network, but shows only text and images or the first few frames of a video. Please read more about Instagram app settings in our knowledge base. A better solution will be to upload your video as content or use another app to play videos through Look.

Question 41

How do I add a web page?

Accepted Answer

Click the “Add Content” button on the page navigation bar, select “Web Content” in the modal window that appears, select the content type and click “Add”. Please find detailed instructions on how to add content in our knowledge base.

Question 42

Is it possible to add multiple playlists to the screen?

Accepted Answer

Yes, it is. You can combine multiple playlists in your broadcast grid. Detailed instructions can be found in adding a playlist to your screen in our knowledge base. You can also add a playlist as a content item.

Question 43

How to show multiple playlists at the same time?

Accepted Answer

You can play playlists one after another in a loop or display them simultaneously in different areas of the screen. You should use the layout for the second case. One playlist will be displayed as the main playlist and it can be changeble acording target screen. The others will be added sa an additional part of screen layout.

Question 44

How do I create a layout?

Accepted Answer

Go to the layouts tab in the left-hand toolbar and click the “CREATE LAYOUT” button. You will have a choice between a blank template and one of the proposed templates created by our professional designers. Sort the templates according to your preference and area of business. Learn more about creating and editing layouts in our knowledge base.

Question 45

How do I send a layout to the screen?

Accepted Answer

Currently, there are several ways to add a layout to your broadcast. 1. You can use the created layout as a content unit and alternate it with any of the other content units. 2. The layout can be the main template of your screen; you may divide it into zones and display different content and playlists in its areas. Please find more information on adding layouts using these methods in the Adding Layouts to Screen section of our knowledge base.

Question 46

Can I use my own fonts?

Accepted Answer

Yes, you can upload them in OTF or TTF formats. Please find instructions on how to do that in our knowledge base.

Question 47

How do I use scenes?

Accepted Answer

A scene is a tool that allows you to create multiple independent layouts within a single layout project and switch between them automatically or by using the buttons. Using scenes, you can create complex interactive scenarios such as multi-page websites or mobile applications without writing a single line of code. Please learn more about creating scenes in our knowledge base.

Question 48

Which keyboard shortcut is used for the “Undo” action during editing a layout?

Accepted Answer

You can use the standard CTRL+Z combination to undo the last action. However, this is not the only hotkey combination. You can find the table of keyboard shortcuts at the bottom of the Layout Editor .

Question 49

How do I create a button that leads to a website?

Accepted Answer

You need to create a button in the layout and link to it a website or any other content that will be displayed when the button is clicked. The website or content should be already added to your content list. Details on how to create buttons and customize them are described in our knowledge base.

Question 50

How do I use a transparent background for a layer or button?

Accepted Answer

You can set “color” and “transparency” in the layer settings. To access the settings, select the layer in the workspace or in the layer list and click the Settings tab.

Question 51

How do I get statistics for a certain period of time?

Accepted Answer

You can filter your statistics by screen, target content and time interval. Download a statistical report with your filtered data with a simple Excel formula. Please read more in the statistics section of our knowledge base.

Question 52

Which player to choose?

Accepted Answer

We have prepared a list of supported devices: set-top boxes, sticks, and other professional solutions, which you can read about on the special Players page. Look DS is also a manufacturer of its own hardware, and specifically Look HD-series media players .

Question 53

How do I purchase Look players?

Accepted Answer

Look HD-2222 series players are available on the official Look store page . We ship our product worldwide using reliable express methods from the leaders in the delivery market.

Question 54

How do I move a player to another account?

Accepted Answer

1. You need to remove the screen from its current account and get a new code on the player, provided the device is connected to the Internet. 2. Another option is to clear the data on your device. To do this, you need to connect a computer mouse to the device, find the Look app and either clear the application data, or reinstall it. After you are finished with either of these two options, you can add this player to any new or old account.

Question 55

How do I access the settings while the Look app is running on an Android device?

Accepted Answer

Connect your computer mouse to the device and click 5 times in the upper left corner of the screen. Once the settings open, simply select the desired section. If our app keeps restarting and won’t let you do what you want, go to the “Apps” section of the settings, find the Look app and click “Force Stop”. Once you have completed the necessary steps, simply launch the Look app again.

Question 56

How do I quit the Look application on a LINUX device?

Accepted Answer

Try pressing Alt+f4 or Ctrl+W, depending on your version of LINUX.

Question 57

How do I access the settings and the desktop on Windows devices?

Accepted Answer

Press F11 to exit full screen mode, Win+D to minimize all windows.

Question 58

How do I change the time zone on my device?

Accepted Answer

You can change it directly in the CMS. This setting is described in the screen settings section of our knowledge base.

Question 59

When I turn off the TV, my player goes into sleep mode. How do I remedy this?

Accepted Answer

You should disable the HDMI CEC (Consumer Electronics Control) mode on your TV. This function may have a different name on some TV models, for example anynet+ on Samsung.

Question 60

Is it possible to prevent Look from running on top of other windows?

Accepted Answer

No, the Look app will always run on top.

Question 61

How do I get logs from Android devices?

Accepted Answer

Connect the mouse and USB drive to the device, allow ES-explorer to run, go to the internal memory, find the LOOK folder, open it and copy the LOGs folder. Then open the USB drive and paste the folder into it.

Question 62

What is the best device for custom LED panels?

Accepted Answer

For this purpose, it is better to use Windows or Linux-based devices.

Question 63

How do I set permissions to run Look on Android-TV, Google-TV?

Accepted Answer

For the application to work properly, you need to allow access to certain functions of operating systems adapted for TVs and set-top boxes from Google Android. These operating systems are installed on most of today’s popular media players and TVs. Here are a few examples: Sony Google-TVs, Xiaomi Mi Box, Google Chromecast, Xiaomi Mi Stick, Philips TVs, Nvidia Shield. Please refer to our knowledge base for detailed instructions on how to set permissions for these devices.

Question 64

How much does the Look solution cost?

Accepted Answer

The price depends on the number of screens you intend to manage through our service. It starts from 15 USD per screen per month if you use from 1 to 5 screens in your network, and gradually decreases to 6 USD if you have more than 200 screens. We also offer an additional 10% discount if you pay annually. You can view the details on our pricing page .

Häufig gestellte Fragen 🤔

Allgemein

Was machen wir?

Wofür braucht man Digital-Signage-Software?

In welchen Ländern ist Ihre Software verfügbar?

Wie lässt sich das auf mein Unternehmen anwenden?

Wie kann ich die Lösung testen?

Wie werde ich Partner und verkaufe diese Lösung an meine Kunden?

Wo kann ich die Installationsdateien für den Player herunterladen?

Funktionen

Wie funktioniert es?

Welche Plattformen unterstützt Ihre Lösung?

Wie richte ich den Service auf meinen eigenen Servern ein?

Wo finde ich Dokumentationen oder Anleitungen zur Nutzung Ihres Service?

Welchen Support bietet Look?

Funktioniert die Look-Lösung nur online?

Wie viele Player kann ich meinem Look-Konto hinzufügen?

Unterstützt Ihre Software die vertikale Ausrichtung?

Kann ich mit Look einen LED-Bildschirm steuern?

Kann ich mit Ihrer Software eine Videowand erstellen?

Welche Dateiformate unterstützt der Look-Service?

Wie füge ich meinen Bildschirmen Widgets, RSS-Text oder Laufbänder hinzu?

Kann ich den Bildschirm in mehrere Zonen unterteilen und in jeder Zone gleichzeitig andere Inhalte abspielen?

Ist es möglich, Ausstrahlungen nach Wochentag oder bestimmten Daten zu planen?

Wie erstelle ich Bildschirmgruppen mit unterschiedlichen Nutzern pro Gruppe?

Kann ich die Look-App mit Samsung nutzen?

Wie verbinde ich mehr als einen Bildschirm mit einem Player?

Wie ändere ich die Sprache der Wetter-App von Englisch auf eine andere Sprache?

CMS

Wie ändere ich mein Passwort?

Wie stelle ich mein Passwort wieder her?

Auf dem Bildschirm wird ein Code angezeigt. Wie füge ich einen Bildschirm hinzu?

Wie stelle ich einen versehentlich gelöschten Bildschirm wieder her?

Was tun, wenn der Bildschirm die Internetverbindung verliert?

Wie öffne ich eine Vorschau meines Bildschirms vor der Veröffentlichung?

Wie stelle ich den Ruhemodus für eine bestimmte Uhrzeit und einen bestimmten Wochentag ein?

Wie ändere ich die Wiedergabedauer von Inhalten?

Wie dupliziere ich Inhalte in einer Playlist?

Wie gruppiere ich meine Inhalte? Kann ich Ordner erstellen?

Wie erfahre ich mein Speicherlimit für Inhalte?

Warum wird mein Inhalt im CMS ausgegraut angezeigt und nicht auf dem Bildschirm abgespielt?

Wie zeige ich meine Inhalte an einem bestimmten Tag und zu einer bestimmten Uhrzeit an?

Wofür werden Webhooks verwendet?

Ist es möglich, Videos von Instagram abzuspielen?

Wie füge ich eine Webseite hinzu?

Ist es möglich, mehrere Playlists auf einem Bildschirm hinzuzufügen?

Wie zeige ich mehrere Playlists gleichzeitig an?

Wie erstelle ich ein Layout?

Wie sende ich ein Layout an den Bildschirm?

Kann ich eigene Schriftarten verwenden?

Wie nutze ich Szenen?

Welcher Tastaturkurzbefehl wird für 'Undo' beim Bearbeiten eines Layouts verwendet?

Wie erstelle ich einen Button, der zu einer Website führt?

Wie verwende ich einen transparenten Hintergrund für eine Ebene oder einen Button?

Wie erhalte ich Statistiken für einen bestimmten Zeitraum?

Hardware

Welchen Player soll ich wählen?

Wie kaufe ich Look-Player?

Wie verschiebe ich einen Player in ein anderes Konto?

Wie greife ich auf die Einstellungen zu, während die Look-App auf einem Android-Gerät läuft?

Wie beende ich die Look-Anwendung auf einem LINUX-Gerät?

Wie greife ich auf die Einstellungen und den Desktop bei Windows-Geräten zu?

Wie ändere ich die Zeitzone auf meinem Gerät?

Wenn ich den Fernseher ausschalte, wechselt mein Player in den Ruhemodus. Wie behebe ich das?

Kann ich verhindern, dass Look über anderen Fenstern angezeigt wird?

Wie erhalte ich Logs von Android-Geräten?

Welches Gerät eignet sich am besten für individuelle LED-Panels?

Wie richte ich Berechtigungen ein, um Look auf Android-TV oder Google-TV auszuführen?

Abonnements und Preise

Was kostet die Look-Lösung?

Einschränkungen der Testphase

Wie kündige ich mein Abonnement?

Wie setze ich mein Abonnement fort?

Wo sehe ich meinen Kontostand?

Wie lade ich eine Rechnung herunter?

Kann ich eine Rückerstattung verlangen, wenn ich zu viel bezahlt habe oder mein Abo kündige?

Kann ich den Service per Banküberweisung bezahlen?

In welcher Währung sind Ihre Preise angegeben?

Noch Fragen?